Privacy Policy

Last Updated: August 13, 2026

1. Introduction

Shana Insurance Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services, including SMS communications, email communications, appointment reminders, and website tracking tools.

By using our website or services, you acknowledge this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact Information

We may collect your name, email address, phone number, mailing address, and other information you voluntarily provide when you submit a form, request a quote, book an appointment, request information, or otherwise communicate with us.

Communications Data

If you opt in to receive communications, we may collect your communication preferences and maintain records of consent, message activity, and opt-out requests related to SMS and email communications.

Usage and Device Information

We may use cookies, pixels, analytics tools, and similar technologies to understand how visitors interact with our website. Information collected may include your IP address, browser type, device information, pages visited, and website interaction data.

Appointment and Service Data

If you schedule an appointment, request insurance information, or use our services, we may collect information associated with your request or interaction.

3. How We Use Your Information

We may use your information to:

Provide requested services, information, and customer support

Respond to inquiries and requests

Send appointment confirmations and reminders

Send SMS and email communications you have consented to receive

Provide information regarding insurance products and services

Improve our website and marketing performance through analytics

Maintain records related to communication consent and opt-out requests

Protect our business, website, and users from fraud, misuse, and security threats

Comply with applicable legal and regulatory requirements

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve your experience and understand how our website is used.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. How We Share Your Information

We do not sell your personal information.

We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes.

We may share information only in limited circumstances, including:

Service Providers

We may share information with trusted service providers that assist us with business operations, such as SMS and email delivery, scheduling, website hosting, customer support, CRM services, and analytics.

These providers may only use the information as necessary to perform services on our behalf.

Legal and Safety Requirements

We may disclose information when required by law or when reasonably necessary to protect the rights, safety, and security of Shana Insurance Solutions, our customers, or others.

Business Transfers

If Shana Insurance Solutions is involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction. Any successor will be required to handle information in accordance with applicable privacy requirements.

Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors that provide support services, such as customer service or messaging infrastructure, is permitted when necessary to provide those services.

All other use-case categories exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with third parties for their marketing or promotional purposes.

6. Your Choices

SMS Opt-Out

You may opt out of SMS messages at any time by replying STOP to a message from us.

After receiving your STOP request, we may send a confirmation message. You will no longer receive SMS messages unless you subsequently opt in again.

Email Opt-Out

You may unsubscribe from marketing emails by using the unsubscribe link included in applicable emails.

Access, Correction, and Deletion

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and record-retention requirements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

8. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page along with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Shana Insurance Solutions
Nashville, IN
Address: 2057 Mount Liberty Rd
Phone: (765) 720-9256
Email: [email protected]